Allen Edmonds - Dallas, Texas

Dian N

Service was okay, but the staff lady’s attitude was not friendly when we went there to return a pair of shoes. She could have done it better. The store looks good and in a good location though.

Paul Adrian

Service was far from great. I was told to shop with Allen Edmonds from my associates as they make such a great product. I finally pulled the trigger and bought a pair online. I thought the shoes were great and decided to purchase another pair and matching belts during the Black Friday event. Being in sales my time is limited and I wouldn’t be able to shop until the following Sunday, so I purchased online to ensure I was able to take advantage of the sale. After receiving my shoes, I realized I ordered the wrong fit. That Sunday I went in person to exchange, but I didn’t feel very welcomed. Upon arriving a woman (a manager?) was clearly upset that I didn’t purchase in store and made it a point to express her feelings. She offered accessories in a way that wasn’t helpful. It felt like she wanted me to purchase something in return for brining my online problem to her.

I understand now that they are on commission and I would be happy to build a relationship with someone to ensure they receive credit for the sale, but it will not be at this store. I will be sure to shop at another location after my experience here.

After the exchange I was told I should receive the new pair in about 5 business days. After receiving no update I called this morning for a shipping update. The man on the customer service line mentioned the shoes were on back order and I should’ve been told at the store. I wasn’t going to post a review, until I was updated on an actual eta of my shoes.

Ryan Quade

Amazing service. Attendant found the shoe polish that matched my (elsewhere purchased) shoes. He also did not try to upsell me at all, he told me exactly which products I needed and which were not necessary.

Michael Sayko

I have been a customer of Allen Edmonds since 2003. I have several Allen Edmonds shoes, boots, and belts in my wardrobe.

I have been a customer of Allen Edmonds Dallas before the store relocated from Northpark to West Village several years ago. For most of that time, Barbara, the store manager has been my go-to for ordering new shoes, boots, and belts and for returning shoes and boots for recrafting.

Barbara believes in the Allen Edmonds brand and always ensures that I am satisfied with their products and services. I appreciate her candor and her recognition of my attention to detail in Allen Edmonds products.

G C

I walked in with my brother about an hour before closing today to do an exchange. I thought we'd be rushed in and out of the store; however, Barbara took good care of us. We tried on a few shoes and walked out satisfied with my purchase. Barbara is knowledgeable and so pleasant to work with. I am definitely coming back!

Jan Vega

As others have mentioned in previous reviews, the customer service at this location is simply amazing! I always make sure to ask for Larry as he is very knowledgeable and at this point he should be giving workshops on how to manage stores and client relationships. I have nothing but good things to say about this store, the quality of the shoes, and the superb customer service. Thanks Larry! 🙂

Libertarian Capitalist

First time getting a pair of Allen Edmonds
10-16-2021.
Larry was very professional over the phone and when I came in the store a very nice lady assisted me in the finding the shoes that fit me best. Staff is extremely knowledgeable and friendly! Definitely worth stopping by

Butters

The lady at this location refused to use the foot measure on my dad when we came in. She wasn’t helpful, not personable, and didn’t know what she was talking about. She was wrong about most Allen Edmond information but would argue about everything. From the price of shoes, this bad service is not ok.

There is a gentleman here that knows his stuff and is great!